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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify client requirements.
  2. Gather information on home sustainability products and services.
  3. Prepare and present estimate to client.
  4. Identify client requirements.

Required Skills

Required skills

analytical skills to interpret documents such as comparative charts of specifications for home sustainability products and services

communication skills to interact with people from diverse social economic and cultural backgrounds

decisionmaking and problemsolving skills to assess relative costs of products and services offered by different suppliers

literacy skills to

analyse energy ratings of appliances

complete standard forms

prepare general information and papers

prepare written estimates

read and interpret a variety of texts including product descriptions

write formal and informal letters

numeracy skills to calculate and interpret data on the supply and installation costs of home sustainability measures

planning organising and scheduling skills to undertake workrelated tasks such as obtaining prices from suppliers of home sustainability products and services

research skills to identify and locate documents and information on the costs and features of hone sustainability products and services

technology skills to use general purpose software and access online catalogues

Required knowledge

factors involved in estimating costs of home sustainability products and services

cost range

ethical practices in identifying suppliers and product and service information

limitations

procedure for preparing cost estimates

product and service specifications

reasons for explaining inclusions exclusions and limitations

required information

sources of information

home sustainability products and services

rebates and other forms of assistance

sources of information on home sustainability products and services

types cost and features

energy

thermal performance

waste

water

relevant commonwealth state or territory and local government legislation and regulations related to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

home sustainability assessment

occupational health and safety OHS

privacy

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by preparing a written estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

prepare an estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment

present and explain the estimated cost range of home sustainability measures to a client

apply knowledge of the procedure for estimating the cost range of implementing home sustainability measures

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with relevant regulatory and Australian standards requirements

Resource implications for assessment include

relevant codes standards and government regulations

technology suitable for generating reports

technical reference library with current publications on

cost estimation procedures

home sustainability products and services

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Effective communication strategies may include:

active listening

being non-judgemental

exploring problems

expressing an individual perspective

providing sufficient time for questions and responses

providing summarising and reflective responses in conflict situations

using appropriate words, behaviour, posture and tone

using clarifying, summarising questions

using clear and concise language

using culturally appropriate communication

using plain English

using verbal and non-verbal communication.

Home sustainability products and services may relate to:

energy

thermal performance

waste

water.

Limitations may include:

availability of products and services

exclusions

factors that may be subject to change, such as:

installation charges

prices

product and service features

product and service performance

product and service back-up and support

rebates and other support programs

specialist advice on products and services that may be required

supply time for products and services

fees, taxes and levies

inclusions.

Information on home sustainability products and services may include:

products:

alternative products

cost

dimensions

energy ratings

features:

energy saving

programs

guarantees

life span

reviews

servicing

spare and replacement parts

strengths and limitations

services:

alternative services

cost

strengths and limitations.

Appropriate sources may include:

conferences

government agencies

home sustainability references:

electronic

print

industry associations

product and service suppliers

professionals:

architects

building consultants

building designers

building thermal performance assessors

engineers

environmental consultants

professional organisations

published costing guides

regulatory bodies

technical experts

trade associations

trade exhibitions

tradespeople:

electricians

gardeners

horticulturalists

plumbers

utility companies.

Information on rebates and other forms of assistance include:

amount of rebate or assistance

application period

application process

cost of installation of products

eligibility criteria

qualifying period

type of assistance.

Costs may include:

extended guarantees

GST

installation costs

insurance

labour costs

material costs

ongoing charges

product or service price

rebates

servicing costs

trade-ins

transport and handling

variations and contingencies.

Factors that may influence estimated cost range may include:

availability

changes in professional fees

changes in product and service specifications

date of order or purchase

delays in supply

foreign exchange movements

guarantees

insurance

labour costs

product changes and upgrades

service changes and upgrades

source of supply

taxes and charges

transport and handling costs.

Details may include:

name and contact details

referrals

reviews

website address.